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MSA's Instrument Service Department employs specially trained technicians. Any MSA instrument sent to us for service is thoroughly examined by skilled professionals who will restore your instrument to peak condition
Contact Information
Main Phone: 1-800-672-4678
Repair Fax: 1-724-776-8783
Repair Email: repair.center@msanet.com
Contact one of the following Service Coordinators for status on your repair, questions, or help.
| Product Group | Contact | Extension |
| Permanent Instruments | Emily Knor | Ext. 8643 |
| Portable Instruments | Kathy McKinnis | Ext. 8602 |
| Medical & Thermal Imaging Cameras | Jackie Apel | Ext. 8642 |
| Supervisor | Don Myers | Ext. 8629 |
To return an instrument for repair, please read the following repair policy then select the Repair Form link and print the form to return with your MSA instrument.
Repair & Service FormRequests for estimate of repair will be subject to the following minimum service charges, if you decide not to proceed with repair or replacement.
| $100.00 | |
| $100.00 | |
| $100.00 | |
| $200.00 |
After repair, your unit is calibrated to original factory specifications and is warranted against defects and workmanship of items repaired for 90 days. Disposable items such as fuses, lamps, non-rechargeable batteries, etc., are not warranted.
Repairing or altering of this article of equipment beyond the scope of maintenance instructions by other than MSA factory or authorized service centers may void all warranties and approvals and could cause the product to fail to perform as designed. Persons who rely on this product for their safety could sustain severe bodily injury or death.