MSAs Instrument Repair Services

MSA is the global leader in the development, manufacture and supply of sophisticated products that protect people's health and safety.

Portable Instruments
Fixed Gas Detection
Thermal Imaging Cameras
Repair On Demand

Customer Service
1-800-MSA-2222

Sales Manager Locator

Instrument Repair Services

HOME | INSTRUMENT REPAIR SERVICES

Factory Service
MSA's Instrument Service Department employs specially trained technicians. Instruments sent to MSA for service are thoroughly examined by factory trained skilled professionals who will diagnose, service, and calibrate your instrument to the original factory specifications.

Repair Instructions
Follow these simple instructions to send your unit back to MSA for factory repair and service.

Gather the following information, regarding your repair:

Billing address
Shipping address
Contact person
Model
Serial number
Brief description of the problem
Payment method (credit card or purchase order)

Call Customer Service at (800) MSA-2222 to acquire a Notification (Return Material Authorization) number.
Place the instrument in a box, along with any paperwork provided by Customer Service.
Write the Notification (Return Material Authorization) number on the outside of the box.
Ship the unit to the location determined by Customer Service.

Service Warranty
After repair, your unit is calibrated to original factory specifications and is warranted against defects and workmanship of items repaired for 90 days. Disposable items such as fuses, lamps, non-rechargeable batteries, etc., are not warranted.

Detailed Information: