MSA - Repair On Demand - 24-Hour Repair Turnaround

MSA is the global leader in the development, manufacture and supply of sophisticated products that protect people's health and safety.

Customer Service
1-800-MSA-2222

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Instrument Repair Services

HOME | REPAIR ON DEMAND

Next Day Turnaround for Solaris® and Orion® Multigas Detectors

MSA is proud to announce the new Repair on Demand program for select portable instruments. This new service offering guarantees that your instrument will be repaired and returned the next business day, or it's free! A nominal fee covers costs associated with expediting the repair work needed, including over-night shipping charges back to the customer. At this time, this program is available for Solaris® and Orion® Multigas Detectors. Here is how this program will work.

Instructions
Follow these simple instructions to send your unit back to MSA for Repair On Demand service.

Gather the following information, regarding your repair:

Billing address
Shipping address
Contact person
Model
Serial number
Brief description of the problem
Payment method (credit card or purchase order)

Call Customer Service at (800) MSA-2222 and request Repair On Demand service and acquire a Notification (Return Material Authorization) number.
Place the instrument in a box, along with any paperwork provided by Customer Service.
Place the label provided by Customer Service on the outside of the box.
Ship the unit to this location: (for U.S. customers)

MSA
ATTN: Repair Department
Notification: (insert number here)
1000 Cranberry Woods Drive
Cranberry Township, PA 16066

Repair On Demand Policy
A premium fee will be charged for the next day service. The next day turnaround does not take into consideration transit time to or from MSA. A maximum of five units per customer per day can be processed using the next day service. The cost to ship the repaired instrument back to the customer is included in the flat rate premium fee, except when shipping internationally or hazardous materials. In those cases, the customer will be billed for the additional charges. The repaired instrument will be shipped using a next-day or over-night service.

To be eligible for the next day service, the following requirements must be met upon arrival:

The provided shipping label must be attached to the outside of the box.
The correct bill-to and ship-to addresses must be placed inside the box.
Prior to customer shipping product to MSA, a valid payment method must be provided to Customer Service.

For information regarding MSA's Repair Policy and Service Warranty please view the Portable Instrument service web page.

Contact Information
To check on your repair status contact one of our Service Coordinators:

Cranberry Factory Service:

1-800-672-4678

Press 2 for Repair
- Press 3 for Solaris
- Press 1 for Orion